The driver on the printer I use (HP Laserjet P4015x) to print e-Certs has recently been changed to the HP Universal Printer Driver.
Now, when I print e-Certs using the i2i Document Viewer, paper is pulled from the default tray (Tray 1) and not from the bypass/manual feed tray regardless of the printer setting I have established. If I create a PDF file and print that, the printer behaves perfectly.
It is clear that the i2i Document Viewer we are using (version5.4.8) has a problem working with the HP Universal Printer driver.
We can't re-instate the old printer driver because we're moving to Windows 7 and that change requires us to use the Universal Printer driver.
Is this a known issue that is being worked on? Is there a later version that works properly?